Quality of life

Quality of life 2017-07-19T13:10:00+00:00

Strategy and progress

Managing the safety and health in the workplace based on world-class standards.
  • Grupo Nutresa performed the diagnostic on the level of maturity in safety and health management in the workplace for four companies, identifying improvement opportunities and incorporating them into a work plan projected to 2020.
  • Four companies have been certified as Healthy Organizations.
  • Nine companies have been granted the OHSAS 18001 certification.
Mitigating the occupational illness risk in Grupo Nutresa’s companies.
  • Five jobs were identified as having the highest occupational risk in the Colombian companies: picking, manual palletization, packaging, loading and unloading, and stowage. A work plan was created for 2017, focusing on prevention and intervention.
Building the health and safety management model in the workplace for suppliers and contractors.
  • The Organization defined monitoring criteria focused on regulations, risk identification and the management model.
  • Sustainability audits were performed to 30 contractor companies. The results in terms of workplace safety and health management were satisfactory, achieving an accident rate indicator of 4,44.
Promoting the balance in the employees’ work, personal and family life.
  • Balance, well-being and quality of life measures were defined in accordance with the segmentation of the internal personnel.
  • Seven Grupo Nutresa companies have been certified as Familiarly Responsible Companies (abbreviated EFR in Spanish).
  • 343 Grupo Nutresa employees work under the telecommuting methodology.


Promoting safe and healthy work environments that contribute to the strengthening of a self-care culture and to the well-being and balance of the employees, positively influencing thus their productivity and commitment to the Organization.

Risks and opportunities GRI 103-1

Pastas Doria employees having fun during recreational activities.

The promotion of healthy and safe environments and a balanced life are high-value strategies for Grupo Nutresa which could be compromised without management systems that minimize occupational illnesses and ensure low accident and absenteeism rates in the workplace. Likewise, the interest in maintaining positive productivity indicators and achieving the well-being of the employees poses the challenge of continuing to develop prevention and intervention programs with world-class standards focused on a self-care and safe behavior culture.


An active pause to resume work later, employees from the Cold Cuts Business.

By 2020, Grupo Nutresa’s companies should achieve the excellence level in terms of workplace safety and health management. This purpose will be achieved by strengthening the culture and awareness of workplace safety, and by closing specific gaps identified in the diagnostics conducted in 2016.

In 2017, the Organization will continue to train auditors and teams that will be in charge of managing suppliers and contractors, and the sustainability audits will also be continued, as well as the implementation of work plans aimed at closing the identified gaps. This will allow to strengthen the development of the supply chain management capabilities, ensuring that the strategic allies create and manage practices with the purpose of minimizing the occupational risks.

The prevention and intervention of occupational illnesses will continue to be a challenge for Grupo Nutresa’s companies. The Organization will continue to work on the plans to automate the jobs identified as critical with the purpose of minimizing the risk of emergence and increase of occupational illnesses. Furthermore, with regard to CAPEX allocation, workplace safety and health will continue to be considered important assessment and prioritization criteria.

Grupo Nutresa will implement practices and initiatives that allow to improve the indicators related to the accident rate and the absenteeism of both directly-hired and contractor collaborators, using as reference the most successful practices in the worldwide food sector industry.

The Organization will continue to promote healthy lifestyles by means of programs that contribute to the self-awareness and self-care of the employees, and by bringing up proposals focused on well-being and quality of life that foster the balance in the personal, family and work life.

Success stories and acknowledgments GRI 103-3

Family Day, Compañía de Galletas Noel.

Medellín’s Health Secretariat acknowledged Compañía de Galletas Noel as an ally in the promotion of healthy lifestyles across the city by means of its strategy called “Vive con Sentido” (a pun in Spanish whose literal translation is “Live with sense” and which can be interpreted as “Live a life that makes sense” but it also sounds like “Vive consentido,” which can be translated as “Live spoiled” in the sense of treating yourself with good food products).

Progress achieved in 2016 GRI 103-3

The following actions were carried out to address this material topic:

Emergency Brigade from the Rionegro production plant of Compañía Nacional de Chocolates.

Management of safety and health in the workplace:

In 2016, the maturity level of four companies was diagnosed with regard to their management of safety and health in the workplace. The most significant findings are focused on promoting an influencing leadership style, generating transformations of behavior in real working situations and defining indicators to perform a more proactive follow-up to processes and programs. These endeavors are challenges that will be managed in alliance with the labor risk administrator, which will appoint the professionals who will be in charge of developing capabilities focused on the management of each one of the identified issues. This action plan will be managed jointly with the workplace safety and health peer committees, emergency and health brigades, emergency response coordinators and zero-accidents leaders, whose work will be monitored by Grupo Nutresa’s tactical and strategic Human Rights committees. GRI 403-4

The pro-health, health peer and strategic Human Rights committees include employee representatives from all the companies (leaders from collective bargaining agreements and unions). The management of this matter is reported by these committees, feedback is received and work strategies are defined. GRI 403-1

Workers represented in safety and health committees GRI 403-1

The accident rates show a significant improvement over the past five years, going from 3,45 in 2012 to 2,11 in 2016. The lost-time injury frequency rate (LTIFR) also exhibited a reduction, decreasing by 36,1% with respect to 2012. This progress is also observed in the contractors’ accident prevention management, who have incorporated effective models based on the Organization’s model with the support from Grupo Nutresa’s companies.

Health and safety in the workplace GRI 403-2 [SDG 1] [SDG 8]

Update to the job characterization matrix for Grupo Nutresa’s companies in Colombia:

Five highrisk jobs were identified (picking, manual palletization, packaging, loading and unloading, and stowage) and approximately 73 automation projects were defined within the framework of risk prevention and management. The projects will be developed in 2017 with the purpose of reducing the number of occupational illnesses and improving the health conditions of the people with restric tions who perform these jobs. GRI 403-2 [SDG 1] [SDG 8]

Creation of the workplace safety and health management model for contractors:focused on policies, regulations, risk iden tification methodology and gapclosing programs. In 2016, the equation for calculating the third-party accident rate was standardized. A 4,44 result was obtained using said equation. The established goal for 2017 is 4,40.

Sustainability audits to suppliers:

30 companies were audited with regard to workplace safety and health. The companies exhibited satisfactory results overall and some improvement opportunities in aspects such as: having a team of professional specialized in said field and obtaining the workplace safety and health system certifications. In 2017, the gap-closing plans will be monitored with the expectation that they translate into an improvement in the indicators and, most importantly, in the health and quality of life of the suppliers’ employees.

Contractors’ accident rates
Actual rate in 2016: 4,4
Goal for 2016: 4,87
Goal for 2020: 3,73

Familiarly Responsible Company, Healthy Organizations and OHSAS 18001 certifications:

In total, seven companies have been granted the Familiarly Responsible Company certification, four have received the Healthy Organizations certification, and nine have obtained the OHSAS 18001 certification. The goal for 2017 is the following

FRC certification: 1 company
Healthy Organizations certification: 5 companies
OHSAS certification: 8 companies

Consolidation of strategies for the segmentation of employee aids and benefits:

Novaventa employees, Barranquilla Branch.

The Organization worked on updating the internal audience segmentation, achieving a higher level of adequacy with regard to the allocation of aids, benefits and reconciliation measures, as well as a higher effectiveness in the impact of the employees’ satisfaction.

Promotion of flexible work methods:

Grupo Nutresa has been incorporating flexible-hours and telecommuting practices that have increased the productivity and satisfaction of its employees. In 2016, the number of telecommuting employees increased to 343. The goal is to raise this indicator by 10% in 2017.