Servicios Nutresa – Transverse Units

///Servicios Nutresa – Transverse Units
Servicios Nutresa – Transverse Units 2017-05-09T09:48:10+00:00

Sol Beatriz Arango Mesa
President
[Part of Nutresa since 1992 / Age: 55]

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Mapa Servicios

Relevant aspects from 2016

  • We consolidated the comprehensive risk management model and the business continuity.
  • We reinforced the strategic sourcing model with the incorporation of new geographies and businesses, closing sustainable sourcing gaps.
  • We achieved the granting of the international quality certification for the Internal Audit process by the Institute of Internal Auditors (IIA Global).
  • We also achieved the re-certification as a Familiarly Responsible Company (abbreviated EFR in Spanish) and we promoted practices aimed at the balance in the personal, family and work life of our employees.
  • We implemented the technological platform Success Factors to support the talent development management.
  • We received an acknowledgment for preparing and presenting Grupo Nutresa’s first accounting and financial report in compliance with the International Financial Reporting Standards (IFRS).
  • We participated in the public-private alliance denominated “Alianza Caoba” with the purpose of creating the first Center of Excellence and Appropriation with regard to Big Data and Data Analytics.
  • We supported Grupo Nutresa and its businesses in the strategic management processes with the aim of generating value for the Organization.

Outlook for 2017

  • Identifying opportunities related to productivity and economies of scale in order to develop a shared-services model that ensures the competitiveness of our customers.
  • Continuing to incorporate customer management practices that guarantee their satisfaction and the service excellence.
  • Continuing to incorporate customer management practices that guarantee their satisfaction and the service excellence.
  • Consolidating Costa Rica’s Shared Services Center with a service portfolio that adds value to the businesses in Central America.
  • Strengthening the risk management culture and expanding the scope of the business continuity process.
  • Reinforcing the process-segmented management so that it allows to maintain the validity and relevance of the shared-services model.
  • Developing digital capabilities that improve our engagement with the customers, consumers and buyers of all Businesses.
  • Strengthening the capabilities of the human talent, focusing on bilingualism, third-party management, digital culture, big data, entrepreneurship and leadership.
  • Continuing to incorporate the sustainability practices in the extended chain, developing suppliers, and solidifying our relationship with the target audiences.

Types of services

Shared services
  • Administrative and real-estate
  • Financial
  • Risk and control
  • Human and Organizational Development
  • Technological
Corporate services
  • Innovation, market intelligence, media, sustainability

Transverse support
  • Fundación Nutresa, Vidarium

Satisfaction measurement evolution

Outstanding level 80%
71
2009
74
2010
71,5
2011
74,6
2014
77,7
2015
79,0
2016

Sol Beatriz Arango Mesa
President
[Part of Nutresa since 1992 / Age: 55]
852
(includes direct and indirect employees and apprentices)
91,9%
Local
8,1%
Abroad
49,1%
50,9%
(includes direct employees and apprentices)