Stakeholder engagement model

/Stakeholder engagement model
Stakeholder engagement model 2018-02-19T16:51:42+00:00
Shareholders

Purpose: to promote an atmosphere of trust among shareholders and investment analysts by means of a transparent and timely communication, with the aim of delivering relevant and reliable information for the investment decision-making process.

ENGAGEMENT MECHANISMS
FREQUENCY
Website
Permanent
Bulletin
Quarterly
E-mail
Eventual
Shareholders conference
Quarterly
Integrated report
Annual
Shareholders assembly
Annual
Ethics Line
Permanent
Social networks
Permanent
Employees

Purpose: to promote environments that foster an adequate communication and participation with the employees in order to connect their purposes with the Organization’s purposes; to create and strengthen trustworthy relations and build initiatives that con- tribute to the improvement of organizational practices that favor the employees’ quality of life in the work- place, as well as their development and productivity.

ENGAGEMENT MECHANISMS
FREQUENCY
Organizational climate survey
Annual
Intranet, bulletins, bulletin boards, e-mail
Permanent
Meetings with the Senior Management
Quarterly
Synergy communities
Recurring
Primary groups
Permanent
Occupational health peer committees
Recurring
Retirement interview
Eventual
Familiarly Responsible Company committees
Recurring
Human Rights committees
Recurring
Cohabitation committees
Recurring
Suggestion boxes
Permanent
Grievance mechanisms: Ethics Line and Human Rights mailbox
Permanent
Psycho-social risk measurement survey
Annual
Employee development management
Permanent
Leadership measurement
Annual
Collective bargaining processes
Two-yearly
Integrated report
Annual
Customers

Purpose: to provide the customers with differentiated value propositions consisting of reliable products and leading brands that enable their growth, satisfaction and loyalty.

ENGAGEMENT MECHANISMS
FREQUENCY
Commercial network
Permanent
Customers web portal
Permanent
Service line
Permanent
Ethics Line
Permanent
Customer school
Permanent
Satisfaction and loyalty measurement
Annual
Meetings with businesspeople from alternative channels
Recurring
Website
Permanent
E-mail
Eventual
Social networks
Permanent
Loyalty and engagement programs
Permanent
Integrated report
Annual
Suppliers

Purpose: to achieve the reinforcement and develop- ment of suppliers and contractors as partners in the sourcing chain with the aim of enabling their growth and ensuring an adequate and timely supply for the Organization.

ENGAGEMENT MECHANISMS
FREQUENCY
On-line business portal
Permanent
Supplier service line
Permanent
Development and promotion programs
Permanent
Management conference
Annual
Assessment visits
Permanent
Exemplary Supplier acknowledgment event
Annual
Website
Permanent
Ethics Line
Permanent
Integrated report
Annual
Government

Purpose: to contribute to the development of col- laborative proposals for public policies that favor the progress of the entire society.

ENGAGEMENT MECHANISMS
FREQUENCY
Participation environments where the improvement of public policies is promoted
Eventual
Control reports and meetings
Recurring
Surveying
Eventual
Industry sector participation channels
Recurring
Integrated report
Annual
Consumers and shoppers

Purpose: to contribute to the improvement of their quality of life by means of memorable brand experi- ences and differentiated value propositions that meet their nutrition, well-being and enjoyment needs, cre- ating thus a connection with their motivations and purposes in a sustainable way.

ENGAGEMENT MECHANISMS
FREQUENCY
Ethics Line
Permanent
Consumer service line
Permanent
Websites
Permanent
E-mail
Eventual
Social networks
Permanent
Market research
Eventual
Communication through mass media
Permanent
Points of sale
Permanent
Brand/product activations
Recurring
Integrated report
Annual
Communities

Purpose: to ensure the development of capabilities as a tool for achieving their sustainability and supporting their well-being by means of the allocation of tangible and intangible resources.

ENGAGEMENT MECHANISMS
FREQUENCY
Work sessions
Recurring
Website
Permanent
E-mail
Eventual
Participation in forums and congresses
Eventual
Training groups
Annual
Ethics Line
Permanent
Meeting with farmers
Annual
National Education Congress
Two-yearly
Education Secretariats Network
Annual
Public-private committees and networks
Recurring
Integrated report
Annual